Many AirPods Pro 2 users have been experiencing sound issues when connecting to Samsung TVs. The problem typically occurs when changing episodes or switching between apps, where the AirPods remain connected but produce no sound. The quickest fix for AirPods Pro 2 losing sound with Samsung TVs is to disconnect and reconnect them, but there are more permanent solutions available that prevent this frustrating cycle.
This issue has been widely reported across various Samsung Smart TV models. Users note that while the AirPods Pro 2 connect fine initially, they lose sound during specific actions like fast-forwarding, rewinding, or when a new episode starts playing. The headphones appear to still be connected according to the TV’s Bluetooth menu, making the problem particularly confusing.
The sound dropout problem seems unique to the second-generation AirPods Pro, as some users report their older AirPods Gen 3 worked without issues on the same Samsung TVs. This suggests the problem may be related to specific compatibility issues between newer AirPods firmware and Samsung’s Bluetooth implementation.
Common Causes of AirPods Pro 2 Sound Issues with Samsung TVs
If your AirPods Pro 2 are connected to a Samsung TV but you’re experiencing low volume, audio delay, crackling, or dropped sound, there are a few common culprits:
- Bluetooth compatibility limitations: Samsung TVs may not fully support Apple’s proprietary audio codecs like AAC or Spatial Audio, which can cause quality or sync issues.
- Bluetooth interference: Nearby devices, including Wi-Fi routers, gaming consoles, or even microwaves, can interfere with the Bluetooth signal.
- Firmware mismatch: Outdated firmware on either your AirPods or TV can result in glitches or unstable connectivity.
- Audio settings conflicts: Samsung’s audio output settings might default to TV speakers or select the wrong Bluetooth profile.
Let’s go step-by-step through how to troubleshoot and fix these problems.
Step 1: Restart and Reconnect Both Devices
Sometimes a quick reset is all it takes.
- Unpair the AirPods Pro 2 from your Samsung TV via the TV’s Bluetooth settings.
- Turn off Bluetooth on the TV, then power off the TV completely (not just standby).
- Place your AirPods Pro 2 in the case, close the lid for 15 seconds, then reopen it.
- Put the AirPods into pairing mode by holding the button on the back of the case until the light flashes white.
- Reconnect to your TV by going into the TV’s Bluetooth settings and selecting the AirPods.
Test the sound. If it’s still not right, continue to the next steps.
Step 2: Adjust Samsung TV Audio Output Settings
Head to your Samsung TV’s audio settings and try the following adjustments:
- Sound Output: Confirm it’s set to “Bluetooth Speaker List” or “Bluetooth Audio.”
- Digital Output Audio Format: Set this to PCM instead of Bitstream. AirPods don’t always handle Bitstream well, especially Dolby Digital formats.
- Bluetooth Audio Delay: Some Samsung TVs offer a slider or adjustment tool in the Sound Expert Settings. Try fine-tuning this if audio is out of sync.
Step 3: Update Your Firmware
On the Samsung TV:
- Go to Settings > Support > Software Update.
- Select Update Now to ensure your TV’s firmware is current.
On AirPods Pro 2:
While Apple doesn’t offer manual updates, placing your AirPods in their case, connecting them to an iPhone, and leaving them plugged in for a while usually triggers an automatic update.
Step 4: Eliminate Bluetooth Interference
If your AirPods Pro 2 are cutting in and out, you might be dealing with signal interference. Try these tips:
- Move other wireless devices away from your TV.
- Reposition your TV and router if they’re too close together.
- Avoid using microwave ovens or other 2.4GHz devices during use.
If possible, test with another pair of Bluetooth headphones to see if the issue persists, which could indicate a broader Bluetooth problem with the TV itself.
Step 5: Use an External Bluetooth Transmitter (Optional)
If none of the above steps work, consider using a dedicated Bluetooth 5.0 transmitter. These devices plug into your TV’s audio output (either optical, 3.5mm, or USB) and are often more reliable for audio sync and codec support than the TV’s built-in Bluetooth.
Make sure to choose one that supports aptX Low Latency for minimized lag and improved stability.
Step 6: Reset AirPods Pro 2
If the issue seems isolated to the AirPods and not the TV or other headphones:
- Place your AirPods in the case, open the lid.
- Hold the back button for 15 seconds until the light flashes amber, then white.
- Reconnect them to your Samsung TV from scratch.
This clears old pairing data and often resolves odd sound behavior.
Step 7: Test With Different Audio Sources
Try playing content from different sources—Netflix, YouTube, cable box, or a USB device. If the issue only occurs with certain apps, it might be a software-specific issue, not the AirPods or TV hardware.
Final Tip: Consider Alternative Audio Methods
While AirPods Pro 2 can technically connect to Samsung TVs, they’re optimized for Apple devices. If you frequently watch on your TV, consider a more TV-friendly wireless audio solution like Bluetooth-enabled soundbars or dedicated wireless headphones made for TVs.
But if you’re sticking with the AirPods, the steps above should help you eliminate most common audio issues and get back to enjoying your shows and movies with the sound quality you expect.
Key Takeaways
- AirPods Pro 2 commonly lose sound with Samsung TVs when switching content despite remaining connected.
- Temporary fixes include manually disconnecting and reconnecting the AirPods each time sound drops.
- Updating firmware on both devices may help resolve persistent connection issues between AirPods Pro 2 and Samsung TVs.
Assessing the Problem: Troubleshooting No Sound Issues
When AirPods Pro 2 connect to a Samsung TV but produce no sound, the issue typically stems from connection problems, incorrect settings, or outdated firmware. These common problems can usually be resolved through systematic troubleshooting steps.
Confirming Bluetooth Connection Between Devices
First, users should verify that the AirPods Pro 2 are properly connected to the Samsung TV. Many users report that their headphones appear connected but produce no sound, especially when switching between apps or episodes.
To fix this:
- Check if the AirPods appear in the TV’s Bluetooth device list
- Open the AirPods case near the TV and confirm the connection status
- If connected but with no sound, try disconnecting and reconnecting
- Press and hold the pair button on the AirPods case until the TV detects them again
- Select the AirPods and choose “Pair and Connect” in the TV menu
Many Samsung TV users have found that they need to disconnect and reconnect their AirPods each time they switch content. This extra step often resolves temporary connection issues.
Volume Control and Settings Verification
Volume settings on both devices can affect sound output. Users should check these settings:
On the Samsung TV:
- Ensure TV volume is not muted or set too low
- Verify sound output is set to the connected Bluetooth device
- Check audio format settings (some formats may not be compatible)
On the AirPods Pro 2:
- Make sure both earbuds are properly seated in your ears
- Clean the speaker mesh if sound is muffled
- Test if Transparency Mode or Noise Cancellation is affecting sound output
Users can also try adjusting volume using the TV remote while the AirPods are connected. Some Samsung TVs have special audio settings for external devices that might need adjustment.
Checking for Firmware and Software Updates
Outdated firmware can cause compatibility issues between AirPods Pro 2 and Samsung TVs. Regular updates help fix bugs and improve performance.
For AirPods Pro 2:
- Connect AirPods to an iPhone or iPad
- Put AirPods in the charging case and keep the lid open
- Go to Settings > Bluetooth > tap the “i” icon next to your AirPods
- Check the firmware version and ensure it’s current
For Samsung TV:
- Navigate to Settings > Support > Software Update
- Select “Update Now” if updates are available
- Restart the TV after updating
Some users found that using newer AirPods models with Samsung TVs created issues that weren’t present with older generations. Battery charging issues can also affect performance, so ensure AirPods are fully charged before troubleshooting.
Advanced Solutions and Support
When simple fixes fail to resolve sound issues between AirPods Pro 2 and Samsung TVs, more specialized solutions become necessary. These approaches involve reaching out to technical support teams and exploring firmware-related options.
Seeking Guidance from Apple Support
Apple Support offers several ways to troubleshoot AirPods Pro 2 connectivity issues with Samsung TVs. Users can contact Apple through the Support app, website, or by calling their helpline directly.
For complex problems, scheduling a Genius Bar appointment at an Apple Store allows for hands-on diagnostics. Support agents may recommend resetting the AirPods Pro 2 completely or checking for hardware defects if the problem persists.
Apple specialists might also guide users through checking for firmware updates, as outdated firmware can cause compatibility issues with non-Apple devices. The support team can verify if the AirPods Pro 2 are running the latest firmware version (currently 5A377 or newer).
Users should prepare details about their specific Samsung TV model and when the sound issues began for more efficient troubleshooting.
Leveraging Samsung TV Support Resources
Samsung offers comprehensive support options for Bluetooth audio connectivity issues. Their online support portal provides specific troubleshooting guides for connecting wireless headphones, including AirPods Pro 2.
Users experiencing no sound issues can contact Samsung support through their website, phone line, or live chat. A common recommendation is to check the TV’s Advanced Sound Settings.
Steps to access important settings:
- Go to Settings > Sound > Advanced Settings
- Adjust Headphone Mode and Headphone Volume
- Try disabling Anynet+ in settings, which can interfere with Bluetooth
Samsung may recommend updating the TV’s software, as outdated TV firmware can cause compatibility issues with newer Bluetooth devices like the AirPods Pro 2.
Exploring Firmware Fixes and Advanced Settings
Advanced users can explore firmware-related solutions and deeper TV settings to fix sound problems. Recent reports show the AirPods Pro 2 may lose sound when changing streaming apps like Netflix or when episodes change automatically.
Key firmware-related fixes:
- Force a firmware update on AirPods Pro 2 by connecting to an iOS device
- Check Samsung TV for software updates in Settings > Support > Software Update
- Reset the TV’s network settings completely
Advanced Bluetooth settings on Samsung QLED 4K TVs can sometimes resolve issues. Users should locate the Bluetooth Audio settings and try changing the audio codec or disabling advanced features.
For persistent issues, some users report success by holding the pair button on the AirPods case while near the TV, then selecting “Pair and Connect” when the TV detects them. This method often works better than standard pairing.
Lastly, checking for HDMI-CEC conflicts between connected devices can resolve phantom audio routing issues that prevent sound from reaching the AirPods.
